DMT (Dental Management Training) Job Design

DMT or Dental Management Training is essential to assist Heartland in building its infrastructure for future growth.    The goal of this program is to select the highest caliber candidates and send them through an accelerated training program to be prepared to take on a leadership role.  We feel this program will work best for those attendees with limited dental experience, so that everyone is on the same page during class.

The program is six months in length and consists of a combination of classroom training, specific homework assignments, and hands on experience.   Participants will be in class on average 4 – 8 days per month and will be expected to be available 45 hours each week.  They will also be attending New Employee Orientation, Business Assistant Training, Mastery, Communications, and Business of Dentistry.  Mentors are assigned to work with them through the six months.  Participants have the opportunity to relocate throughout the United States during training and once final placement has been determined depending on the needs of the regions.

The success of each participant is based on the performance and leadership each participant puts forth for their career.  There is not a single career path for each participant.  Rather, it is determined by effort, performance and interests.  Upon the completion of the above training, your progress will be evaluated to determine your future route and position that best suits your career needs as well as Heartland.  As a nationwide company, candidates’ willingness to relocate is a determining factor in placement.

1. Heartland’s Vision & Mission
   • Memorize the vision and mission of Heartland, so that it can be used as a daily guide to decision making.
   • Utilize the core values that Heartland stands for when in doubt of actions to be taken.
   • Day to day action should be a direct reflection of the mission, vision and core values

1. Communication & Relationship Building
   • Create and maintain positive and open relationships with all personnel
   • Work to communicate with others utilizing their DiSC profile and the Bell Achiever Model
   • Work on continually improving oral and written communications – utilizing the CANI (constant and never ending improvement) approach
   • Connect with others by finding common ground so that everyone can reach their full potential
   • Learn and understand generational differences in order to make better connections with others
     1. Servant Leadership
        • Be a servant leader first – encourage, support and enable others to reach their full potential and abilities
        • Professional in image and actions at all times including all company functions
        • Be open, positive and flexible in all situations
        • Be aware of your own strengths and weaknesses and proactively work to improve same
        • Strive to understand others’ perspectives
        • Make a positive contribution to the culture of the offices and to the company

1. Personal Growth
   • Be proactive in seeking feedback on personal performance in order to achieve results while supporting Heartland Dental culture and building others. 
   • Be proactive in making improvements on feedback given on 30, 60, 90 and 120 day evaluations for continued growth and development
   • Work with assigned mentor and reach out to others as needed to reach full potential
   • Fully utilize all opportunities given with DMT training, mentor relationships and hands on experiences at the office and class level.
   • Attend, understand and utilize knowledge and skill gained through attending Heartland’s core classes of Heartland Dental Orientation, Business Assistant Training, Mastery, Communication and Business of Dentistry.

1. Heartland Fundamental Systems
   • Work toward mastery level skill and knowledge of all of the fundamental systems outlined in the DMT training manual.
   • Work with mentor and ask for continual feedback on progress.
   • Work within the office(s) to practice fundamental systems until competency is reached
   • By the completion of the training period, be able to coach and mentor others on these same fundamentals.
   • Understand and be able to explain to others the “why” behind the systems

1. Patient Services & Advocacy
   • Be an advocate for all patients
   • Support the delivery of optimum, lifetime care to patients that exceeds their expectations of value and service
   • Ensure customer service and phone skills are world class
   • Help to establish an office environment that will encourage patients to not only return for lifetime care; but that they refer family and friends
   • Understand your doctors treatment planning for predictability in the offices to which you are assigned

1. Business of Dentistry
   • Know, understand and support the doctors lifetime care philosophy.
   • Learn the business of dentistry with its own language, fundamental systems and the value of following Heartland’s Business Model.
   • As a business, comprehend the need for and be able to assist the team in scheduling to goal daily, verifying that each patient has firm financial arrangements in place in advance of treatment and ensuring that the Accounts Receivable playbook is followed without exception. 
   • Work to understand the importance of Benchmarking and the role it plays in the continued growth and longevity of the practice
   • Become conversant with the ROI (return on investment) that is possible with all Marketing tools that are available for each practice.

1. Soft Skills
   • Learn to see the big picture and the long term effects today’s decisions have on tomorrow
   • Become a problem solver – as you find a problem, have suggestions for possible solutions
   • Be aware and practice all of the social graces needed in professional situations
   • Work to continually improve written and oral communication
   • Be open, positive and mentally flexible.
   • Be professional in actions and attire in all situations

1. Class Work
   • Come prepared and on-time to all classes
   • Seek feedback on performance and work to improve as needed
   • Create SMART (specific-measurable-attainable-return on investment-timely) action plans each month in order to reach desired goals
   • Purposeful participation, asking questions, being in the moment
   • Complete all homework assignments and assignments listed in DMT Training Manual
   • While in attendance, being a strong example of an engaged and active participant respectful of presenters

1. Training Classes & Travel
   • Register timely for those classes outlined in the DMT training manual using Heartland’s internal intranet system
   • Work with the Travel Team to make timely travel arrangements – keeping a copy of Heartland’s Travel FAQ’s for quick reference
   • Know, understand and follow Heartland’s Travel Guidelines. 
   • Have a business owner mindset when it comes to making travel arrangements

Five Technical Skills:

1. World class verbal and written communication skills
2. Strong analytical and problem solving skills
3. Microsoft Office – Word & Excel experience
4. Ability to effectively prioritize and juggle multiple concurrent projects
5. Customer service focused

Five Commitment Skills:

1. Assertive
2. Team Builder
3. Good listener
4. Organized
5. Handle sensitive and confidential situations and documentation

Six Personality Skills:

1. Professionalism that represents the company well
2. Outgoing but also firm in expectations
3. Able to have healthy conflict in respectful manner
4. Has confidence in abilities
5. Good leadership qualities and willing to work on developing world class presentations
6. Builds rapport quickly and approachable